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Policies

The eBenefits Portal is committed to providing quality information and service to all patrons of our website. We are required to honor the rules that govern all of our Internet activities, including the following:

  • Posting links to specific types of information as required by law
  • Posting other links deemed appropriate because they serve our mission and are relevant and useful to our visitors.

Disclaimer of Endorsement

Reference on this site to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government. The views and opinions of authors expressed on this site do not necessarily state or reflect those of the United States Government. Those views and opinions will not be used for advertising or product endorsement purposes.

Disclaimer of Hyperlinks

The eBenefits Portal is committed to providing quality information and service to all patrons of our website. We are required to honor the rules that govern all of our Internet activities, including the following:

  • Posting links to specific types of information as required by law
  • Posting other links deemed appropriate because they serve our mission and are relevant and useful to our website visitors.

Disclaimer of Liability

With respect to documents available from this server, neither the United States Government nor any of its employees makes any warranty, express or implied, with respect to the following:

  • Warranties of merchantability and fitness for a particular purpose
  • Assumption of any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

Terms of Use and Warning Notice

Help spread the word about eBenefits by displaying the eBenefits web badge on your site. See our Promote eBenefits on Your Website page to learn more about adding a web badge.

Security and Abuse Policy

When we receive your information , we use industry-standard encryption, including Secure Socket Layer (SSL), to protect that information. The connection icon in your browser window will change to HTTPS instead of HTTP when this security feature is active. Your browser may also display a lock symbol on the status bar at the bottom of your screen to indicate that secure transmission is in place. You should refer to the instructions for your browser to determine how to examine the security certificate from our website and verify the security of the connection.

To ensure that the eBenefits Portal remains secure and available to all users, we employ software programs to monitor network traffic. These programs help us to identify unauthorized attempts to upload information, change information, or otherwise cause damage. Except for oversight or authorized law enforcement investigations, we make no other attempts to identify individual users or their usage habits other than those identified in this policy.

Unauthorized attempts or acts to either (1) access, upload, change, or delete information on this system, (2) modify this system, (3) deny access to this system, or (4) accrue resources for unauthorized use on this system, are strictly prohibited. Such unauthorized attempts or acts may be considered violations subject to criminal, civil, or administrative penalties.

The eBenefits Portal takes the security of all personally identifiable information we maintain very seriously. We implement various measures to protect the security and confidentiality of personally identifiable information. Such measures include access controls designed to limit access to personally identifiable information to the extent necessary to accomplish our mission. We also employ various security technologies to protect personally identifiable information stored on our systems. We test our security measures periodically to ensure that they remain operational.

Account, Archiving, and Privacy Policies

The eBenefits Portal applies leading privacy practices and adheres to data stewardship principles in managing our Web user data. The data stewardship principles guiding our efforts include the following goals:

  • protecting user privacy
  • maintaining the confidentiality of user data
  • ensuring appropriate levels of security for user data.

We will not require you to register or provide personal information to visit our website. However, certain pages or areas of our site may require you to register or provide personal information before you will be granted access.

The eBenefits Portal does not collect personal information from users unless you provide the information. A Limited Privacy Policy will apply in each case where you provide personal information through our website.

We will never sell or rent your personal information to outside parties. We use Web analytics tools such as cookies for limited uses authorized in this policy.

We automatically collect certain information about your visit to the eBenefits Portal. We limit the data collected to meet specific business needs and to protect your privacy. We may know what paths you took on our website, but we don't know who you are. We don't use this information to identify you personally without your express consent and an authorized purpose.

Use of Cookies and Tracking Technologies

When you visit certain websites, they send a small piece of information called a cookie to your computer, along with the Web page.

There are two kinds of cookies:

  • A session cookie is a line of text that is stored temporarily in your computer's random access memory (RAM). A session cookie is destroyed as soon as you close your browser.
  • A persistent cookie is a text string that a website saves to a file on your hard drive. The next time you visit that site, the string of text is used to provide information about your previous visits and use of the site. Persistent cookies are generally not used by VA or other Federal government websites unless there is a compelling and authorized reason for their use. If any VA Web page uses a persistent cookie, then the Limited Privacy Policy for that Web page will clearly state the purpose and legal authority for such use.

How We Use Session Cookies

Login and logout processes: You do not have to log in and register to browse our site. If you decide to register with our site so that you can use one of our online services, session cookies help with the login and logout processes. The cookies enable us to recognize your login ID when you log in so that we do not create a duplicate registration record for you.

Transactions and site usability: We use session cookies to improve how you navigate through our site and conduct transactions. Session cookies are used to maintain your online session as you browse. They are also used to store and enter information on a Web page so that you do not have to re-enter the same information. Session cookies may also be used to collect referral statistics when you click on a link to or from a page in the eBenefits Portal.

How We Use Google Analytics

This website uses Google Analytics Premium. Refer to the following policies on Google's website for more information:

Links to Other Sites

The eBenefits site provides access to other websites outside of our control and jurisdiction. When you link to these websites, you leave our site. At that point, your communications are no longer protected by our privacy policies. VA is not responsible for the privacy practices or the content of non-VA websites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.

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